Latest News

- BT announce that ISDN circuits will be ceased
  
- VoIP: We provide robust and highly flexible VoIP services with hosted switchboards

Special Offer to Twyford Together Business members from 1AffordableCall

 

1AffordableCall is an independent business telecoms & IT expert for all your business telecoms and IT requirements.  Based in Woodley & Henley, we are passionate about finding excellent quality service providers for your business at an affordable price.

 

Recently, we have looked at two business phone bills and seen that they are paying over 10 pence per minute for their local and national calls!  They will save £550 & £1800 per year for a 3 phone line & a 5 phone line business respectively.  We have also found savings of over 25% for another Twyford Together business member.

 

Simply send us a copy of a recent phone bill and we will do all the leg work – all without any cost or obligation to your business!

 

We are offering all Twyford Together business members an additional 10% discount*

 

We manage your telecoms leaving you to manage your business! 

 

As we do our own billing, we can use multiple service providers which ensure that every telecoms or IT service is perfect for your business.

 

We will manage your account with the providers on your behalf – from changing services, billing and also proactive fault management.  And we'll keep you updated regularly throughout the entire process.

 

Just choose 1AffordableCall and there'll be no telecoms worries at all

 

* Subject to Ts&Cs

Special Offer for Woodley Business Club & Festival of Business Woodley from 1AffordableCall

 

1AffordableCall is an independent business telecoms & IT expert for all your business telecoms and IT requirements.  Based in Woodley & Henley, we are passionate about finding excellent quality service providers for your business at an affordable price.

 

Recently, we have looked at two business phone bills and seen that they are paying over 10 pence per minute for their local and national calls!  They will save £550 & £1800 per year for a 3 phone line & a 5 phone line business respectively.  We have also found savings of over 25% for another Twyford Together business member.

 

Simply send us a copy of a recent phone bill and we will do all the leg work – all without any cost or obligation to your business!

 

We are offering all "Woodley Business Club" and "Festival of Business Woodley" attendees an additional 10% discount*

 

We manage your telecoms leaving you to manage your business! 

 

As we do our own billing, we can use multiple service providers which ensure that every telecoms or IT service is perfect for your business.

 

We will manage your account with the providers on your behalf – from changing services, billing and also proactive fault management.  And we'll keep you updated regularly throughout the entire process.

 

Just choose 1AffordableCall and there'll be no telecoms worries at all

 

* Subject to Ts&Cs

FREE Hosted VoIP trial*

BT (Openreach) have announced that they will cease ISDN.  These digital lines are commonly used by businesses and they have switchboards (PBXs) to mange their incoming and outging calls.  

 

We provide a highly robust and flexible hosted VoIP (Voice over Internet Protocol) service, which obviates the need for a telephone switchboard.  This massivley reduces the CAPEX and maintenance charges.  All with built-in resilience! 

 

Please call us FREE for further details and 'Terms & conditions' on the number above or via our online form.

 

FREE SIP Trunking trial*

If you are interested in VoIP (Voice over Internet Protocol), but still want to use your exisiting telephone switchboard, then why not try SIP trunking.  It is a new technology that allows a business to replace its existing analogue or digital telephone lines with a data connection.  Once connected a business can continue to operate in the same manner as before with no changes to its telephone call handling. SIP Trunk calls are carried by both VoIP and the traditional telephone network.

SIP trunking also has the benefit of being able to operate without geographic telephone number constraints, so an area telephone number code is able to function freely in any location where a data connection is available.

Diagram of SIP Trunking

Resilience should also be considered when considering a SIP trunk solution. A business may wish to install a secondary data circuit to carry calls in the event of issues either with the service or caused by fibre or copper line breakages within or external to the building - this also applies with traditional voice telephone lines as well.

With a second dormant IP on your set-up, you will be able to secure your call traffic as the system will automatically re-route everything through the second trunk if the first trunk route fails or goes down for even a short period.

* This offer entitles you to trial a SIP Trunk with FREE line rental for a limited period. Standard call charges apply.

Please call us FREE on 08008 491 492 for further details and 'Terms & conditions' or via our online form.

Code of Practice on Complaint Handling and Dispute Resolution

1AffordableCall Ltd. is an independent company that delivers communications services to business customers of all sizes throughout the UK. While we may not provide all the component parts of your services ourselves, we do take responsibility for the services delivered to you. So we will liaise with the suppliers to ensure that any problems with their services are resolved promptly.

 

We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

If you have a complaint about any part of our service, please contact our Customer Service Team using one of the following:

 

1. By phone: 0118 901 4403
2. By email: Please email your "Account Manager" or

 

3. Via the "Contact Us" form

 

 

If you telephone, our advisors will ask you about your complaint and seek to resolve the problem while you are on the line. During any discussions we will protect the privacy of the information that we hold on you. To do this we may have to ask you questions to confirm that we are speaking to the right person.

 

If you make your complaint by email or in writing, we will acknowledge receipt, advise how and when we will next respond and provide you with a contact point for checking progress on the resolution of your complaint.

 

We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times. We normally aim to resolve complaints within 10 working days but, depending on the nature of the complaint, this is not always possible. However, If you are not happy with progress in resolving your complaint you can ask the person to whom you are speaking to escalate the matter to their manager, and ultimately to the Managing Director. If we cannot resolve the problem, we will write to you to say so.

 

If it has been more than 8 weeks from the date you first contacted us to complain or you have received a letter from us saying that your complaint has reached "deadlock", then you may ask for help from:

 

Ombudsman Services: Communications
PO Box 730

Warrington

WA4 6WU
Tel: 01925 430870

Website: http://www.ombudsman-services.org

Online form: http://www.ombudsman-services.org/contact-us-communications.html

 

The Ombudsman Services is an independent organisation which is approved by Ofcom to provide an alternative dispute resolution (ADR) service. Ofcom-approved ADR services sort out disputes between communications providers and their consumer and small business customers. Their job is to investigate complaints fairly by listening to both sides of the story. They look at the facts given to them before recommending any action that may be needed to put things right.

 

Alternatively, if at any time you are not satisfied with the progress of your complaint you can ask us to agree an early referral to ADR (i.e. that we issue a deadlock letter). However, we may decline to do so if we do believe we will shortly resolve your complaint and are taking active steps to do so.

 

Business Broadband and Data packages

We offer an extensive range of Business broadband products, which have been designed specifically for small to medium sized businesses. The product range offers high speeds, competitive pricing and backed by award winning UK based support 24 hours a day. Basic details of the product range are shown in the table below:

Product Name Download
Speed *
Upload
Speed *
Contention
ratio **
Relative cost
per month
Value broadband 24 Mbps 1 Mbps 50:1 or 20:1 1 - 2
SMARTER broadband 8 Mbps 0.4 Mbps 14:1 1 - 2
Business Broadband 20 Mbps 1 Mbps 50:1 or 20:1 1 - 2
Broadband PLUS 20 to 60 Mbps 1.3 to 7.5 Mbps 5:1 2 -3
Superfast Business broadband 40 Mbps 2 Mbps 5:1 to 20:1 2 - 3
SDSL+ 1.3 to 2,6 Mbps 1.3 Mbps 1:1 2 - 3
EFM 10 to 20 Mbps 10 Mbps 1:1 4 - 6
MIA 10 Mbps to 1Gbps 10 Mbps to 1Gbps 1:1 4 - 8
Leased Lines 2 to 20 Mbps 2 to 20 Mbps 1:1 6 - 10

 

* Download/Upload speeds are all upto the given value and is dependent on the distance from your local exchange. We will always provide you with the expected speeds for your site(s).The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.

** Contention ratios: It is hard to be precise as the ISPs do not tend to quote them anymore. BT states that it is less critical as in the past due to the increased speeds across all broadband connections, so the number of users does not have such an impact because there’s more “room to share". However, we still believe that it is an important consideration.

All our recommended ISPs are business-focused and have invested heavily in their networks to make sure every customer is well catered for. They also provide top level prioritization to all connections so you know you’re getting the best performance possible from your business broadband package.

Broadband resilience

In some areas, your business broadband connection may not be 100% reliable - that's why many of our packages have service level guarantees. There are also bonded or back up connection options which will vastly improve resilience for business-critical processes.

You can also chose prioritised (aka Quality of Service - QoS) services, which will guarantee bandwidth exclusively for VoIP traffic.

Please call us FREE on 08008 491 492 for further details or via our online form.

Subcategories

Contact Us

T: 08000 385 990
F: 0118   911 1056
Contact Us Here

Testimonials

Stephen Bates - CFO, Hyundai Securities (Europe) Ltd "With the new provider recommended by 1AffordableCall our phone bill was reduced to £531 (a month), saving us a further £3,325 a year compared to our current supplier and over £12,200 compared to BT Business. Since signing up, ...


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UK Surplus "During a chaotic office move, 1AffordableCall supported us in every way and ensured that we had fully working lines from the day we moved in." ...


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Gemcrest "I would like to thank you for your incredibly prompt and accurate service. You offered the kind of advice we needed, in such a manor, that we were totally confident that we had made a good decision. We have saved hundreds of pounds per month bec...


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Impact Offices "On the ball. Thanks for your great service."


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Lynda Morten - Maidenhead Chamber of Commerce 1AffordableCall "arranged to transfer the Maidenhead Chamber of Commerce BT business phone line to one of their recommended providers, it has saved us approx 50% of the BT phone charges and the transfer went without a hitch". We were ver...


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N Street Medical “Have been more than happy with your help (over the past 8 years) and would recommend your service to anyone" ...


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